Privacy & Policy

Blending proven engineering practices with emerging technologies.

Effective Date: April 25, 2025
Last Updated: April 25, 2025

Kraft Energy & Engineering Sdn. Bhd. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website [kraftenergy.com.my] and our online store [store.kraftenergy.com.my] (collectively, the “Site”).

1. Information We Collect

a. Personal Data You Provide

Contact Information: name, email address, phone number, mailing address (when you fill out forms or place orders).
Account Credentials: username, password (when you create an account).
Payment Details: billing address, credit/debit card number (processed by our secure payment gateway; we do not store card details).
Communications: inquiries, feedback, resumes (when you use our Contact or Career forms).

b. Automatically Collected Data

Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on pages, referral URLs.
Cookies & Tracking: We use cookies and similar technologies (Google Analytics, Facebook Pixel) to improve site functionality and marketing.

2. How We Use Your Information

Order Processing & Fulfillment: to process orders, fulfill requests, send invoices, and provide customer service.
Account Management: to manage your user account and authenticate your access.
Communications: to respond to inquiries, send updates, newsletters, and promotional materials (where you have opted in).
Marketing & Analytics: to analyze site usage, tailor marketing campaigns, and deliver relevant offers.
Compliance & Security: to detect fraud, enforce our Terms of Service, and comply with legal obligations.

3. Disclosure of Your Information

We may share your information with:

Service Providers: payment gateways, shipping partners, IT and hosting providers, email marketing platforms.
Legal & Regulatory Bodies: when required by law or to protect our rights.
Business Transfers: in connection with a merger, acquisition, or sale of assets (with notice to affected users).

4. Cookies & Tracking Technologies

We use essential cookies to enable core site functionality.
Performance cookies (e.g., Google Analytics) help us understand how you interact with our site.
Marketing cookies (e.g., Facebook Pixel) are used to serve you relevant ads on third-party platforms.

You can manage your cookie preferences or disable cookies via your browser settings, but some features of the Site may become unavailable.

5. Data Security & Retention

We employ industry-standard measures (SSL/TLS encryption, firewalls, access controls) to safeguard your data.
We retain personal data only as long as necessary for the purposes described or as required by law.
You may request deletion or correction of your personal data by contacting us (see Section 8).

6. Your Rights

Depending on your jurisdiction, you may have rights to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your personal data (right to be forgotten).
Restrict or Object to certain processing activities.
Data Portability to receive your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

Our Site is not intended for anyone under the age of 16. We do not knowingly collect personal data from minors. If you believe we have collected such data, please contact us to have it deleted.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to:

Kraft Energy & Engineering Sdn. Bhd.
43-2, Jalan Cempaka 28, Cempaka Commercial Centre,
70450 Seremban, Negeri Sembilan, Malaysia
📧 enquiry@kraftenergy.com.my
📞 +60 6-678 7511

9. Changes to This Policy

We may update this Privacy Policy periodically. We will post any changes on this page with a revised “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.